Medicaid Transportation

Important Changes to Gas Card Reimbursement: Effective January 1, 2026, Hopelink’s NEMT program will no longer offer advanced payments for fuel reimbursement. For more information click here.

Hopelink brokers Non-Emergency Medical Transportation (NEMT) assistance trips starting in King and Snohomish counties for medical services covered by Medicaid.

Click here for more information about Gas Cards. Click here for more information about ORCA Cards. Hopelink arranges rideshare trips, with the appropriate medical documentation, and works with transportation providers who drive clients to their healthcare appointments.

Eligibility

To qualify for transportation assistance, please read the checklist below:

  • ✓

    Are you on Medicaid?
  • ✓

    Do you have a Benefits Service Package that includes transportation?
    (Contact us to confirm)

  • ✓

    Do you have a ProviderOne Number?
    (If you do not see it on your insurance card, call DSHS to confirm)

If all of these apply, good news, you’re automatically qualified for fuel reimbursement or a FREE ORCA Card!

(To activate an ORCA card, clients need to schedule at least one round trip. Clients who schedule fewer than 18 round trips per month receive an e-purse, while clients who schedule 18 or more round trips per month receive a monthly pass)

Don’t have access to a vehicle and cannot use public transit? If this applies to you, please call us so we can help determine which programs you may qualify for.

Other Reimbursements:

Hopelink can reimburse you for parking, bridge tolls, and/or ferry fees related to a medical appointment.

Please allow 30–90 days for reimbursement.

Requesting Transportation Assistance

Transportation assisstance requests can be made between 8:00 a.m. and 5:00 p.m., Monday through Friday. Requests must be submitted at a minimum of two business days in advance.

Via Fax

Returning Client Checklist

Please have the following information ready before calling:

  • ✓
    ProviderOne Number
  • ✓
    Name of medical provider
  • ✓
    Name, address, and phone number of medical facility
  • ✓
    Appointment date and time
  • ✓
    Reason for the appointment

Transportation Brochures

Submit Medicaid Transportation Documents

This is a secure document submittal for documents like gas reimbursement information, lost Orca cards, and doctor’s form verifying a client needs a different mode of transportation. Please include the client’s ProviderOne number on the document being submitted and an email address that we can follow up with. To attach documents, simply use the select button. Please allow 3-5 business days for processing.

Partner With Hopelink

Transportation companies interested in providing services may download this application form.

Applicants must verify that their business meets all minimum requirements below before submitting an application.

  • ✓
    A minimum of one year of Non-Emergency Medical Transportation (NEMT) experience, along with all required licensing to operate in Washington State.
  • ✓
    A Vehicle fleet of five or more vehicles.
  • ✓
    An established physical office located within Washington State.

All businesses interested in partnering with Hopelink must submit a completed application. To ensure consistency and proper tracking, all related communication should be sent to transportationcontracts@hopelink.org.

Frequently Asked Questions

To qualify for transportation assistance, you must:

  • Have a current ProviderOne services card.
  • Have no other way to reach your health care appointment.
  • Ensure that the appointment is covered by your Apple Health program.

An agent will screen for eligibility and arrange the lowest-cost transportation option based on client needs. The most common transportation options include ORCA cards and gas card reimbursements.

Please contact us at least two business days before your appointment so we have time to arrange transportation.

• King County: (800)-923-7433
• Snohomish County: (855)-766-7433

If your appointment is urgent, transportation may still be possible. We will need to confirm the urgency with your medical provider.

When you contact us, please be ready to share:

  • Your ProviderOne number (or your date of birth if you don’t have it)
  • Your name
  • Your medical provider’s name
  • The medical facility’s address and phone number
  • Your appointment date, time, and return time (if known)
  • The reason for your appointment

We may ask additional questions to help find the closest appropriate provider and the transportation option that best meets your needs.

Hopelink NEMT serves as the Medicaid transportation broker for King and Snohomish counties. Trips originating outside of these counties should be coordinated through the local Medicaid transportation broker for the originating county.