Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment, and transportation/mobility. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty for good.
Join our team and enjoy a friendly work environment with an amazing group of highly capable co-workers. We are actively building an environment that welcomes and encourages the success of all individuals when the diversity of people, beliefs, and values are included. Hopelink offers internal career opportunities, professional development, leadership development, and career path coaching.
Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve.
We offer great benefits. Benefits for eligible employees: Medical, Dental, Long Term Disability, Basic Life Insurance, 401(k), Paid Vacation & Sick Leave, Paid Holidays, Part Time & Wellness Programs, Career Advancement Opportunities.
“Working with two great teams at Hopelink, I feel thankful for the opportunity to grow and learn in a career I love, supported by amazing colleagues providing essential transportation services.”
-Carrie James, Driver Trainer
“At Hopelink, we work together with compassion and no hidden agendas, all focused on helping others with trauma-informed care.”
-Jim Boland, Employment Specialist
“Starting part-time and growing into a full-time position, I now lead English language programs at Hopelink, surrounded by an amazingly talented and inclusive team.”
-Lenise Lewis, Education Program Supervisor
How to Apply
A unique link to apply is included in each job description below.
For additional information and tips on submitting an application with Hopelink, please visit our Application Help page.
Hopelink is an equal opportunity employer committed to workforce diversity.
Having trouble applying for a job? Click here for help.
Current Opportunities
Transportation
The career opportunity:
This position leads the successful execution of dispatch operations and is responsible for hiring, training and scheduling of personnel. Duties include supervision of Control Center Dispatch team and optimization of dispatch operations through the use of technology software and business processes redesigns. This role coordinates driver and route schedules and quality transportation services for our customers.
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!
Location: Kent, WA
Shift: Monday through Friday 8:00am to 5:00pm
Compensation: $29.50 – $32.50 hourly (DOE)
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holidays and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.
The career opportunity:
The DART Transit Supervisor oversees a team of 10 – 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The DART Transit Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!
Location: Kent, WA & Kirkland, WA
Multiple Shifts Available:
- Available Shift #1: Monday through Friday 10:00am to 7:00pm
- Available Shift #2: Tuesday through Saturday from 3:30pm to 12:30am
- Available Shift #3: Monday through Friday 8:30am to 5:30pm
Compensation: $29 – $30 hourly (DOE)
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holidays and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.
The career opportunity:
The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office, and an ability to learn Hopelink scheduling software.
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!
Location: Kent, WA
Available shift (40 hours per week):
Saturday 5:45am – 4:45pm
Sunday 7:00am – 6:00pm
Monday and Tuesday 6:30am – 5:30pm
Compensation: $23.18 hourly
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holidays and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.
Title: NEMT Customer Service Representative
Location: Bellevue, WA
Work Schedule: Full time, Monday – Friday 8:00am-5:00pm. This position requires on-site availability.
Click here to view the full posting and to apply.
The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $23/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays,
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Dental and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Title: NEMT Customer Service Representative
Location: Bellevue, WA
Work Schedule: Full time Tuesday – Saturday, 10:00am – 7:00pm. This position requires on-site availability.
Initial training for this position lasts 3-4 weeks with a schedule of Monday-Friday, 8:00am-5:00pm.
Click here to view the full posting or to apply.
The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $23.00/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays,
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Dental and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Title: Customer Service Assistant
Location: Bellevue, WA
Work schedule: Full time Monday – Friday, 8:00am-5:00pm, 9:00am-6:00pm, or 10:00am-7:00pm. This position requires on-site availability.
Click here to view the full posting or to apply.
The career opportunity:
The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines.
The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities, are especially encouraged to apply.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $20.75/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays.
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.
- Medical, Dental, and Vision benefits after 1 month waiting period.
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
- Annual Performance Reviews with Merit Increase Opportunities.
Title: Client Transportation Coordinator
Location: Seattle, WA. Harborview Medical Center; will rotate to our other locations based on business need (UW Medical Center Montlake or Seattle Children’s Hospital). Initial training for this position is in Bellevue, WA.
Work Schedule: Full time, Monday-Friday, 8:00am – 5:00pm or 9:30am – 6:00pm, with some flexibility to occasionally cover either shift.
Click here to view the full posting or to apply.
The career opportunity: The Client Transportation Coordinator partners in-person with medical facility staff to provide transportation assistance to Medicaid clients for the purpose of receiving medical care at local facilities. This position is a rotational role primarily stationed at Harborview Medical Center. Coordinators determine the type of transportation service required for clients and collaborate with our transportation service partners to meet their needs. This position reports directly to the NEMT Scheduling Supervisor. Coordinators are provided with a Hopelink issued ORCA card, for public transit, to commute to the work locations.
The ideal Client Transportation Coordinator brings excellent communication skills, a commitment to customer service, and a genuine passion for helping others. Experience in dispatching or ride scheduling a plus.
How you will be compensated:
- Compensation: $25.20/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays,
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Vision and Dental after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Community Services
Administration
Title: IT Technician I
Location: Bellevue WA (Travel locally to other Hopelink Sites)
Work schedule: Full Time 40 hours per week, Monday – Friday onsite with core daytime business hours.
CLICK HERE TO SEE THE FULL POSTING OR TO APPLY
The career opportunity:
The IT Technician I provides support for Hopelink’s computer systems. Installs and maintains computer operating systems, hardware, peripherals, and software; provides support for the pure cloud telephone system administration.
Provides entry level desktop support for end users of all technical levels using patience and excellent troubleshooting skills. Provides work-order support, traveling to various Hopelink sites to help end-users onsite, and supports remote users virtually.
The ideal candidate will have some end user application support experience with Microsoft Office 365, will bring a willingness to learn, a team-oriented attitude, professional communication skills and an ability to work patiently with users of all technical levels. The end users at Hopelink are a diverse group of nonprofit professionals who are passionate about our mission; our IT team serve our employees who in turn serve our community. Come work in a purpose driven environment!
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $25.00-$26.00/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays.
- Plus, up to 7 paid float days available to use immediately: dependent on hire date and hours/week.
- Medical, Dental, and Vision benefits after 1 month waiting period.
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Title: Vice President – Human Resources
Location: Redmond, WA
Work schedule: Full Time, hybrid schedule options with approximately 60% in-person onsite and 40% remote.
CLICK HERE TO SEE THE FULL POSTING OR TO APPLY
The career opportunity:
The Vice President of Human Resources will ensure a highly engaged workforce which supports retention, advancement and high performance as well as creates meaningful experiences for all employees. This position serves as the strategic leader for all agency Human Resources needs and responsibilities. The VP of HR will work with the Senior Leadership Council to organize, direct, and lead the personnel and work process of Hopelink’s HR and their scope of responsibility encompasses all settings of the organization. Responsible for defining and leading Hopelink’s “people systems” to ensure overall organization effectiveness, long-term viability, and a positive work environment for our employees in achieving the agency strategic plan and initiatives. This is an engaged, hands-on leadership role managing oversight for the day-to-day HR needs of the organization while leading the key employee engagement and HR visions for the organization. Serves as a strategic partner on the Senior Leadership Council and actively contributes to the vision, mission, and values of Hopelink.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $140,000 – $160,000 annually DOE
- Up to 10 paid vacation and sick days annually and 10 paid holidays,
- Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
Annual Performance Reviews with Merit Increase Opportunities
Development
Future Opportunities
Welcome to Hopelink! Come work for a mission and help end poverty.
You are invited to submit an application for future Hopelink career opportunities. Our recruiting team will review your application and contact you when a related position comes available.
Please indicate what type of position you are seeking and which Hopelink location is the best match for you. Our service centers are located in Redmond, Bellevue, Kirkland, Shoreline and Carnation. DART Transportation is located in Kent, WA.
We are often hiring for a variety of positions at Hopelink!
- Community Services – Housing & Case Management, Food Assistance, Energy & Financial Assistance, Financial Resiliency, Adult Education and Employment Services
- Transportation – DART direct operations (drivers), Mobility Management, and our Non-Emergency Medical Transportation Call Center
- Administrative teams – Finance, Facilities, I.T., Organizational Excellence, Human Resources, Communications, and Development (Fundraising)
Hopelink programs and services focus on 5 key areas: Food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. We are the largest nonprofit organization in the Eastside area, every year we serve over 65,000 homeless and low-income families, children, seniors and people with disabilities, and have been since 1971. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty for good.
Come work for a mission and help end poverty. You are invited to submit an application for future Hopelink career opportunities. Our recruiting team will review your application and contact you when a related position comes available.
CLICK HERE TO APPLY TO FUTURE OPPORTUNITIES